深圳凱賓斯基酒店 Kempinski Hotel Shenzhen

Languages spoken

• English
• Chinese [Cantonese]
• Chinese [Mandarin]
• German
• Russian

Accessibility

• Wheelchair accessible

Internet access

• Free Wi-Fi in all rooms!
• Internet
• Internet services
• Wi-Fi in public areas

Things to do, ways to relax

• Fitness center
• Hot tub
• Massage
• Sauna
• Spa
• Swimming pool [indoor]
• Tennis court
• Ticket services
• Tours

Cleanliness and safety

• Anti-viral cleaning products
• Breakfast in room
• Cashless payment service
• Daily disinfection in all rooms
• Daily disinfection in common areas
• Doctor/nurse on call
• Face coverings on staff
• First aid kit
• Free face masks
• Hand sanitizer
• Hot water linen and laundry washing
• Hygiene certification
• Individually-wrapped food options
• Physical distancing of at least 1 meter
• Professional-grade sanitizing services
• Protective screens in common areas
• Room sanitization opt-out available
• Rooms sanitized between stays
• Safe dining setup
• Sanitized kitchen and tableware items
• Shared stationery removed
• Staff trained in safety protocol
• Temperature check for guests and staff

Dining, drinking, and snacking

• Bar
• Breakfast [buffet]
• Breakfast [continental]
• Coffee shop
• Restaurants
• Room service [24-hour]

Services and conveniences

• Air conditioning in public area
• Cash withdrawal
• Concierge
• Contactless check-in/out
• Currency exchange
• Daily housekeeping
• Doorman
• Dry cleaning
• Elevator
• Facilities for disabled guests
• Food delivery
• Ironing service
• Laundry service
• Luggage storage
• Meeting/banquet facilities
• Safety deposit boxes
• Salon
• Shops
• Smoke-free property
• Smoking area
• Xerox/fax in business center

For the kids

• Babysitting service
• Family room
• Kids meal

Access

• CCTV in common areas
• Check-in/out [express]
• Front desk [24-hour]
• Non-smoking rooms
• Safety/security feature

Getting around

• Airport transfer
• Car park [free of charge]
• Car park [on-site]
• Rental car
• Shuttle service
• Valet parking

Available in all rooms

• Bathtub
• In-room safe box
• Non-smoking
• Slippers
• Telephone